MA

Medha AnandAIR 13· 2023

Question 18GS2GS2

Technology serves as the catalyst for reshaping the traditional contours of bureaucracy, propelling it to become more efficient, transparent, and citizen-centric. Explain and also explore how the integration of technology can expedite governmental efforts aimed at modernizing the civil service.

Open scan (p.47)

Main Body

e-Governance will usher technology to better target governance outcomes while also making grievance redressal effective. Use of tech to ensure better bureaucratic structure

Reshaping traditional contours (1) changed nature of services - Quality of life demand. Ex- smart city, vibrant village (2) citizens adopt with latest changes Ex- generative AI like ChatGPT, Google Bard (3) Rising living standards Ex- Need for more vande Bharat, e-ITR filing, conclusive law Title (4) International standards Ex- Estonian TOM platform is being used as a model for Delhi govt to outline deliver services (5) internal reforms Ex- use of e-office to reduce red tapism and bureaucratic hurdles (6) Transparency has led to more visibility Ex- bureaucrats have become iota celebrities

Technology integration => modernise civil service (1) from back Moral governance to governance based on the click of the mouse (2) Fast changing governance styles Ex- e-Passport Seva Kendra, digital loans (3) Policy decision based on new realities. Ex- crypto, ransomware, Bitcoins involve lateral training, ways to do it, foreign training, social audit of bureaux, ensure transparency Thus, to correct the 'rusted steel frame', these reforms of HoTA Committee are the need of the hour.

— Medha Anand · AIR 13

191 words1 paragraphs

Conclusion

Thus, to correct the 'rusted steel frame', these reforms of HoTA Committee are the need of the hour.

18 words

Diagram

Hexagonal diagram showing Tech and Service Delivery at center, connected to: Transparent online pits, Effective citizen oriented service, Responsible Twitter governance, Accountable e-FIR, RTI, Participatory outline info

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Topper

Medha Anand

AIR 132023

Subject & Paper

GS2GS2

Topic

Governance, Transparency, Accountability and E-governance

E-governance

Technology Integration in Civil Service

Writing Stats

209

Total words

1

Paragraphs

analytical, structured

Tone

Linked PYQ

As a senior officer in the Ministry, you have access to important policy decisions and upcoming big announcements such as road construction projects before they are notified in the public domain. The Ministry is about to announce a mega road project for which the drawings are already in place. Sufficient care was taken by the planners to make use of the government land with the minimum land acquisition from private parties. The compensation rate for private parties was also finalized as per government rules. Care was also taken to minimize deforestation. Once the project is announced, it is expected that there will be a huge spurt in real estate prices in and around that area. Meanwhile, the Minister concerned insists that you realign the road in such a way that it comes closer to his 20-acre farmhouse. He also suggests that he would facilitate the purchase of a big plot of land in your wife’s name at the prevailing rate which is very nominal, in and around the proposed mega road project. He also tries to convince you by saying that there is no harm in it as he is buying the land legally. He even promises to supplement your savings in case you do not have sufficient funds to buy the land. However, by the act of realignment, a lot of agricultural lands has to be acquired, thereby causing a considerable financial burden on the government, and also the displacement of the farmers. As if this is not enough, it will involve cutting down of a large number of trees denuding the area of its green cover. Faced with this situation, what will you do? Critically examine various conflicts of interest and explain what your responsibilities are as a public servant.

20M2018Critically examine