The motto of minimum government and maximum governance has been given by the Prime Minister to ensure a good governance framework in county

Satisfactory and timely redressal of grievances is cornerstone of governance → Ensure transparency in functioning of administration. → Ensure accountability for their actions and inactions → Ensure citizen participation in governance process → Ensure responsive governance → Enable getting feedback from citizen to improve public service delivery.

Challenges in current grievance redressal mechanism 1) Lack of legislative backing to grievance mechanism like citizen charter. 2) Lack of awareness among citizens. 3) Lack of training and capacity building of personnel. 4) Bureaucratic & paternalistic attitude of administration → prevent accountability 5) Poor enforcement of existing mechanism like social audit. 6) Swadham framework is only a theory concept, not implemented. 7) Lack of implement of News, civil society organisation to seek accountability. 8) Poor work culture of red tapism, rules & regulation lead delay.

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— Nidhi Goyal · AIR 91