KP

Komal Punia

Question Q.2GS4GS2

While traditional ethics has focussed on notions of justice, fair allocation and obligations, ethics of care emphasise maintaining connectedness and promoting care. Which of the above two ethical perspectives is more suitable for guiding ethical decision making in the context of public services? Explain your position with suitable examples.

Open scan (p.2)

Introduction

Ethical decision making is cardinal to public service as it involves decision making at verge of conflicting values, overlapping interest while serving public selflessly. Quality in service delivery refers to adherence to highest form of standards & providing timely delivery and ensuring customer satisfaction.

44 words

Main Body

Ethical decision making is cardinal to public service as it involves decision making at verge of conflicting values, overlapping interest while serving public selflessly. Importance of traditional ethics: (1) establishes welfare state goal [Pigou/ILO] (2) ensure rights of people [Rights Approach of John Rawls] (3) ensure equitable society and fulfill DPSP obligation [Article 39b 2c] (4) establish that national resources are to be used in transparent manner. 'Sadak minus cancelled' in Myanmar tally on opposite from Sara Sukuna - traditional ethics levels in certain aspects: (1) citizen at passive receiver of service (2) creates asymmetry of power between people & public servants (3) leads to misuse of discretion. So, ethics of care which focus on connectedness & promoting care is gaining more attention. Ethics of care provides more holistic ethical framework by promoting necessary care and putting centrality to citizens.

Quality in service delivery refers to adherence to highest form of standards & providing timely delivery and ensuring customer satisfaction. Components of service quality: (1) Value - of product and of time (2) Tangibles like receipt, bills etc to ensure transparency (3) choice or availability of options to cater to needs & requirements (4) providing both online & offline mechanisms, ensuring service in vernacular etc. (5) Effectiveness - of service delivery refers to the impact on citizens lives (6) Transparency - making information available & accessible (7) Timely delivery of promised service.

— Komal Punia

232 words1 paragraphs

Conclusion

Ethics of care provides more holistic ethical framework by promoting necessary care and putting centrality to citizens.

17 words

Steal this copy's techniques PremiumAI pulls out the reusable moves — pick the ones you want as flashcards
Compare my answer PremiumSee where this topper beats you

Topper

Komal Punia

Subject & Paper

GS4GS2

Topic

Ethics

Traditional Ethics vs Ethics of Care

Public Service Perspective

Writing Stats

293

Total words

1

Paragraphs

analytical

Tone

Linked PYQ

Rajesh Kumar is a senior public servant, with a reputation of honesty and forthrightness, currently posted in the Finance Ministry as Head of the Budget Division. His department is presently busy in organising the budgetary support to the states, four of which are due to go to the polls within the financial year. This year’s annual budget had allotted 78300 crores for the National Housing Scheme (NHS), a centrally sponsored social housing scheme for the weaker sections of society. 775 crores have been drawn for NHS till June. The Ministry of Commerce had long been pursuing a case for setting up a Special Economic Zone (SEZ) in a southern state to boost exports. After two years of detailed discussions between the centre and state, the Union Cabinet approved the project in August. The process was initiated to acquire the necessary land. Eighteen months ago, a leading Public Sector Unit (PSU) had projected the need for setting up a large natural gas processing plant in a northern state for the regional gas grid. The required land is already in possession of the PSU. The gas grid is an essential component of the national energy security strategy. After three rounds of global bidding, the project was allotted to an MNC, M/s XYZ Hydrocarbons. The first tranche of payment to the MNC is scheduled to be made in December. Finance Ministry was asked for a timely allocation of an additional 6000 crores for these two developmental projects. It was decided to recommend the re-appropriation of this entire amount from the NHS allocation. The file was forwarded to Budget Department for their comments and further processing. On studying the case file, Rajesh Kumar realized that this re-appropriation may cause inordinate delay in the execution of NHS, a project much publicized in the rallies of senior politicians. Correspondingly, the non-availability of finances would cause a financial loss in the SEZ and national embarrassment due to delayed payment in an international project. Rajesh Kumar discussed the matter with his seniors. He was conveyed that this politically sensitive situation needs to be processed immediately. Rajesh Kumar realized that diversion of funds. from NHS could raise difficult questions for the government in the Parliament. Discuss the following with reference to this case: Ethical issues involved in re-appropriation of funds from a welfare project to the developmental projects. Given the need for proper utilization of public funds, discuss the options available to Rajesh Kumar. Is resigning a worthy option?

20M2020Discuss